Pracovní místa
Zástupce Zákaznického Servisu | Laba Group
Description
Online education is an area of explosive startups and investments. By 2025, the global EdTech market will be worth more than $400 billion.
Laba Group team started 8 years ago and we are already EdTech leaders in Eastern Europe.
Briefly about us:
- in 2015, the first master class was launched, which grew into the Laba business school
- in 2019, the creative school SKVOT was opened
- in 2020, were opened offices in 5 European countries and robot_dreams — a school of programming, analytics and data science
- launched 568+ courses and taught 115,000+ students from over 50 countries
- our lecturers are from Google, Microsoft, Netflix, and Nike
- in the upcoming years, we will become an EdTech-Unicorn 🦄
Our clients have played a crucial role in our business success, and we view them as our partners. We are committed to providing them with the best possible service. That's why we are looking for a Client Service Representative to support our students throughout their educational journey, ensuring seamless problem-solving and a smooth learning experience.
Whether you have previous experience or want to try something new, we will give you the tools and training you need to succeed.
Let's get to the tasks:
- keep contact with existing customers at all stages of the educational process;
- support clients via phone and emails;
- provide basic technical support for students during the courses;
- after the course completion, contact students to discuss their experience and collect feedback for our production team, and on both social media & websites about the lecturer and course contents;
- work within the Hubspot CRM, monitor the course participant database, and create tickets.
- manage communication regarding course completion, and actively offer other suitable courses.
What do we expect from you:
- native level of Czech and at least B2 in English;
- ready to learn and feed into work quickly;
- comfortable making numerous calls and the ability to find a common language with people;
- like to achieve your goals and work with KPIs;
- know how to motivate and encourage students;
- a big desire to work in education;
- sincerely rejoice in the success of the clients.
About our offer list:
- Full-time opportunity, our goal is a high-quality result delivered on time (business hours are from 9/10 AM to 5/6 PM).
- Working hybrid both from home and from the Prague office with all the amenities you need for comfortable work.
- Benefits that Boost Your Growth: a solid benefits package designed to promote your professional and personal growth: with free access to our courses, compensation for external training, sports, laptops, and flexible vacation policies.
- Support: We value openness, help, and honesty in the team, so you will work in a positive and motivating atmosphere, where you can express your own ideas and give feedback without fear of rejection.
- Embrace Global Diversity: Experience the richness of working in a truly international team. With colleagues from over 10 countries, every day offers opportunities for cultural exchange, collaboration, and broadening your perspectives.
- Be a Part of the E-learning Revolution: Join our mission to change lives by breaking educational boundaries – every task you undertake has the power to impact thousands of learners worldwide.
Our recruitment process is transparent and clear: a screening with the Talent Partner -> online assessment -> an interview with the Client Service Lead and CEO.
Please note that we aim to fill this vacancy as soon as possible. The potential starting date should be within couple of weeks of accepting our offer.
Now you know more about us.
And we want to know more about you: apply and let's develop Czech EdTech together 🚀
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Napište našemu HR
Michaela
Škubová
LinkedIn:
linkedin.com/in/michaelaskubova/
Email:
[email protected]